Products & Craftsmanship
What makes Kyocera knives special?
Our knives are hand-forged by master artisans in Japan’s renowned blade-making regions, using premium steels like Aogami Blue/Super and Ginsan. Each piece represents centuries of tradition, exceptional sharpness, and unparalleled durability for the discerning chef.
Do you offer knife maintenance accessories?
Yes, we provide a full suite of sharpening and maintenance tools, including 1000 Grit Whetstones, Ceramic Water Sharpeners, Diamond Sharpening Steels, and more to keep your blades in perfect condition.
What is the difference between Hyomon White and Gobi Damascus steel?
Hyomon White steel is known for its exceptional sharpness and ease of sharpening, while Gobi Damascus features a distinctive, beautiful pattern and enhanced durability. Both are exquisite choices for different culinary needs.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure all your payment details are protected and never stored on our servers.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries worldwide, excluding only certain parts of Asia and remote areas due to logistical constraints.
What shipping options are available?
We offer two convenient options:
– Standard Shipping (£12.95): via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
Each order requires 1-2 days for careful inspection and secure packaging to ensure your knife arrives in perfect condition.
Can I track my order?
Yes, once your order is dispatched, we provide tracking information so you can monitor your parcel’s journey to your doorstep.
Returns & Refunds
What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. If your purchase doesn’t meet your expectations, please contact us at [email protected] to initiate a return.
Are there any conditions for returns?
Returned items must be in original, unused condition with all packaging intact. Custom or personalized items may not be eligible unless faulty.
Care & Maintenance
How should I care for my Japanese knife?
Hand wash and dry immediately after use. Regular sharpening with appropriate stones will maintain the legendary edge. Avoid cutting on hard surfaces and store properly in knife guards, blocks, or cases to protect the blade.
Which sharpening method do you recommend?
For our high-carbon steel blades, we recommend using our 1000 Grit Whetstones or Ceramic Water Sharpeners for optimal results that honor the artisan craftsmanship.
Contact & Support
How can I contact customer service?
Our dedicated support team is available at [email protected]. We respond to all inquiries promptly and are committed to ensuring your complete satisfaction.
What are your business details?
Kyocera Knives Shop
55 Rhyl Rd, St. Asaph, GB CH6B 7QS
Email: [email protected]