Term and Conditions

At Kyocera Knives Shop, we take pride in offering exceptional craftsmanship and quality. We value our customers and are committed to transparency in all our dealings.

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

Kyocera Knives Shop specializes in high-quality Japanese knives and kitchen tools, including:

• Professional-grade kitchen knives (Aogami Blue/Super, Ginsan, Gobi Damascus, etc.)
• Sharpening tools (1000 Grit Whetstones, CERAMIC WATER SHARPENERS, Diamond Sharpening Steel)
• Kitchen accessories (Forks, Kitchen Shears, Knife Bags, Blocks, Cases, Guards, and Stands)
• Select products from renowned Japanese blacksmiths and brands (Global, Hasegawa, Hayabusa)

We make every effort to display our products as accurately as possible. However, slight variations in colour or finish may occur due to photographic lighting or your monitor settings.

Order Process

When you place an order, you will receive an acknowledgement email. This email is not an acceptance of your order but confirmation that we have received it. Our acceptance of your order occurs when we dispatch the products to you.

Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is deducted when your order is placed. If your payment cannot be processed, your order will not be fulfilled.

Shipping

We ship globally, excluding some remote areas and parts of Asia. Please allow 1-2 business days for order processing before dispatch.

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may be affected by factors beyond our control, including customs processing.

We want you to be completely satisfied with your purchase. Most items can be returned or exchanged within 15 days of receipt, provided they meet the following conditions:

• Items must be unused, unsharpened, and in original condition
• Original packaging must be intact, including all boxes, sheaths, or cases
• Original proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• CERAMIC WATER SHARPENERS (due to potential wear on ceramic wheels)
• Forks and other dining utensils
• Any product where the original packaging seal is broken

Return Process

To initiate a return or exchange:

1. Contact our customer support at [email protected] within 15 days of receiving your order to request a Return Merchandise Authorisation (RMA) number
2. Include your full name, order number, item(s) for return, and reason for return
3. Once you receive the RMA number and instructions, securely package the item(s) in original packaging and ship to the provided address
4. Return shipping costs are the customer’s responsibility, unless the return is due to our error

Refunds

Refunds are processed within 5-10 business days after we receive and inspect returned items. Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your bank or payment provider.

Exchanges

To exchange an item for a different model or size, follow the return process. After we process the return, you will be refunded and can place a new order for the desired item.

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Kyocera Knives Shop or our suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Japanese knife designs and associated craftsmanship represent cultural heritage and specialized technical knowledge that we respect and protect.

Kyocera Knives Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website or products

Our total liability to you for all claims arising from these terms or your use of the website shall not exceed the amount you paid for the products in question.

Knives and sharp tools require careful handling. We are not liable for injuries resulting from improper use, handling, or storage of our products.

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.